The Global Patient Services team offers many services to support your child and your family before, during and after your visit to Philadelphia.

From your first contact with Children's Hospital of Philadelphia (CHOP), to your return home, Global Patient Services (GPS) is committed to making your experience as smooth and welcoming as possible. Below, you will find the steps to become an international patient.

Contact us

The first step is for a family member or physician to contact GPS, where multi-lingual team members are available to speak with you and answer your questions.

• Contact Global Patient Services online
• Call us at 001-267-426-6298 (business hours are Monday to Friday from 8 a.m. – 5:30 p.m. North American Eastern Standard Time)

Information we need about your child

We will need as much medical information as possible about your child's condition so our treating physicians can make the best possible decisions about treatment options. We ask families to complete the following:

• Intake Form (PDF)
• HIPAA Authorization in English (PDF)
• Your child's medical records including specialists' reports, history and physical, labs, radiology scans, pathology slides, and, most importantly, a summary letter from your child's physician that discusses the details of all diagnoses, treatments your child has received, and testing that has been conducted.

All medical information must be in English. Our team members are pleased to help you locate translation services for these reports, if needed.

A plan for your child

Once the child's information has been submitted, our expert physicians will carefully review it and determine if the patient can benefit from consultation and treatment at Children's Hospital of Philadelphia. If so, we will provide the family and referring physician with an initial assessment of the child's condition and information regarding possible treatments available at CHOP.

It is important to remember that our physicians will not formulate a final treatment plan until they have a full history of the patient and family and have also examined the patient in Philadelphia.

Paying for healthcare services

We want families to have as much information as possible when making decisions about their child's care. Our experienced staff can help families understand what charges are anticipated for our services, and work with them to facilitate payment in advance of consultation, whether through international insurance or self-payment. We will discuss financial arrangements based on the patient's insurance or the family's preferred method of payment. Our team has extensive experience working with many different payers and helping families through this process.

The Global Patient Services team offers many services to support your child and your family before, during and after your visit to Philadelphia.

From your first contact with Children's Hospital of Philadelphia (CHOP), to your return home, Global Patient Services (GPS) is committed to making your experience as smooth and welcoming as possible. Below, you will find the steps to become an international patient.